Manscaped Success Story - The Switch to Finale Inventory

In 2016, the founders of IDK decided to change the focus of their business, moving away from marketing other people’s products to creating their own from scratch.

With this significant change in their business model, they brought in Todd Spendley, who focuses on the operations of the business. Best known for their Manscaped product line, IDK controlled everything from supply chain to product development, marketing, and distribution. The decision to launch a fully developed in-house product line also led to the integration of a warehouse management system.

Todd found that when he bought a “more traditional old school warehouse management system it was super clunky and was shocked to find out that it didn’t really accommodate our needs, even though our needs were not very complicated”. They wanted their inventory to be debited at the end of a transaction rather than at fulfillment, and after exploring several alternatives, IDK decided that Finale Inventory was the right choice for them.

Regarding customer service, Todd states that this “has been one of the most impressive thing !” The onboarding was accomplished in less than 48 hours, “It was ridiculously fast compared to other software where it just drags on for weeks.” He remarked, “I always get a response within a couple of hours when I send in a trouble ticket. They are able to resolve things quickly.”

In addition to offering functionality, they found that Finale proved to be “up to date, agile, flexible, and understood the needs of e-commerce ”. Finale “didn’t try to force us into a traditional workflow that was based on an outdated model… The other thing was also price, the fact that it was SAAS, and therefore wasn’t a huge investment up front. A lot of factors went into why we went with Finale.”

Todd Spendley
VP of Operations

Working With Finale Inventory to Boost Success

They have taken advantage of Finale Inventory’s extensive functionality, finding it “very user-friendly and effective for our needs”. They “didn’t have to go anywhere else because Finale was well suited to take us to that next level of what I call two-tiered inventory management.”

With a significant increase in the number of SKUs and order volume, keeping enough products on the shelves has been challenging. The challenges of reordering are compounded by different lead times for various products. Some products are sourced domestically and can be obtained in a few days while others are sourced from Asia and may take months to deliver.

The purchasing team has been using Finale’s new dynamic reordering capabilities which leverage sales velocity alongside other customer inputs—supplier lead time, desired safety stock, and expected sales growth—to calculate dynamic reorder points, allowing them to make smarter, faster purchasing decisions. The purchasing team has been using this feature for the past couple of months and has been thrilled with how much Finale helps calculate the reorder points.

Learn more about Finale Inventory by browsing our website, or better yet, check out our other customer success stories to learn more!

By Carly Newman