# Finale Inventory Status - Incident History ## Database outage **Date:** Jun 29, 2026 21:51 UTC **Resolved** - Integration tasks are fully online. This incident should be resolved. **Date:** Jun 29, 2026 21:30 UTC **Update** - We are continuing to monitor the database. Integration tasks are still coming online and database load appears to be back to normal. **Date:** Jun 29, 2026 19:52 UTC **Monitoring** - We have reverted all recently shipped code and have turned on integrations. Integrations will come online over the next two hours. We are continuing to monitor our database during that time. **Date:** Jun 29, 2026 19:34 UTC **Identified** - We have identified an issue affecting our primary database. We have been working to identify the cause and are working to return the application to a working state. ## Scheduled database maintenance causing system-wide outage **Date:** May 23, 2026 01:57 UTC **Resolved** - The migration has completed. Integrations are coming online slowly over the next hour. **Date:** May 23, 2026 00:49 UTC **Identified** - We are starting a scheduled database maintenance period at 9pm Eastern which will last around 2 hours. The system will become unavailable for at least 15 minutes during this time. ## Authentication failures **Date:** Mar 30, 2026 15:39 UTC **Resolved** - Login is resolved for all customers, in case of questions, please submit a ticket to our support team. **Date:** Mar 30, 2026 14:40 UTC **Identified** - We are aware of an authentication issue with the Descartes Global Authentication Portal that is preventing some customers from accessing the Finale Inventory application. These errors are intermittent, so, we suggest to keep trying to login until it succeeds. ## Degraded integration performance **Date:** Oct 20, 2025 21:52 UTC **Resolved** - All systems appear to have returned to normal operation. Please reach out to support if you continue to experience disruptions with your account. **Date:** Oct 20, 2025 18:39 UTC **Update** - We have observed several delays in our job processing code... We are still investigating, but are restarting customer accounts to mitigate this issue. **Date:** Oct 20, 2025 17:56 UTC **Monitoring** - We have re-enabled integrations and are not seeing errors. We will continue to monitor the system as it comes back online to full capacity. **Date:** Oct 20, 2025 16:54 UTC **Identified** - After restarting integrations, we are still seeing errors from... Integration tasks can be triggered manually. **Date:** Oct 20, 2025 16:25 UTC **Monitoring** - Amazon has provided an update that most services are recovering... We have restarted automatic integration tasks. **Date:** Oct 20, 2025 14:40 UTC **Update** - Most errors appear to be related to an ongoing incident from AWS... We will continue to monitor the incident at AWS. **Date:** Oct 20, 2025 13:54 UTC **Identified** - We are investigating issues affecting report generation... Our team is actively working to identify the cause and restore normal operation. ## Temporary Pause in Integrations **Date:** Oct 18, 2025 17:06 UTC **Resolved** - This incident has been resolved. **Date:** Oct 18, 2025 16:13 UTC **Monitoring** - We have resumed the integration tasks and continue monitoring the system. ## Etsy push stock is down **Date:** Oct 1, 2025 01:53 UTC **Resolved** - This incident has been resolved. It may take up to 24 hours to fully return to normal due to Etsy having Daily API rate limits. **Date:** Sep 30, 2025 21:51 UTC **Identified** - Currently testing a fix for the issue. ## Billing page unavailable **Date:** Aug 15, 2025 13:14 UTC **Resolved** - This incident has been resolved. **Date:** Aug 15, 2025 12:44 UTC **Identified** - We are investigating an issue affecting the billing page. A fix is being worked on now - we hope to see billing back online within an hour. ## Issue saving entities (orders, products, etc) due to library upgrade **Date:** Jun 20, 2025 15:29 UTC **Resolved** - This incident has been resolved. **Date:** Jun 20, 2025 15:03 UTC **Monitoring** - We have shipped out a fix... If you are continuing to have issues, please reach out to customer support. **Date:** Jun 20, 2025 14:38 UTC **Identified** - We are aware of an issue saving entities (orders, products)... ## [Resolved] Shipment detail screen error **Date:** Feb 23, 2025 21:01 UTC **Resolved** - This incident has been resolved. **Date:** Feb 23, 2025 20:56 UTC **Monitoring** - We have reverted the offending code... We will be deploying a permanent fix within the next 15 minutes. ## Site unavailable due to maintenance **Date:** Feb 17, 2025 05:29 UTC **Resolved** - This incident has been resolved. **Date:** Feb 17, 2025 02:23 UTC **Update** - All systems appear to have returned to normal. ## We are currently experiencing an issue with our QuickBooks Online integration **Date:** Jan 27, 2025 21:05 UTC **Resolved** - This incident has been resolved. ## Server unavailable **Date:** Oct 15, 2024 13:15 UTC **Resolved** - We have pushed fixes and restarted unhealthy servers, the access to accounts is fully restored. ## Automated integration tasks paused for all customers **Date:** Aug 14, 2024 01:48 UTC **Resolved** - Automated integration tasks have been restarted. ## Degraded email sending capabilities **Date:** May 27, 2024 14:28 UTC **Resolved** - This incident has been resolved. ## Scheduled maintenance: Finale application unavailable **Date:** May 26, 2024 09:04 UTC **Resolved** - This scheduled maintenance has completed. ## Investigating degraded performance **Date:** May 13, 2024 14:36 UTC **Resolved** - Access to the application is fully restored and degraded performance was resolved. ## Site unavailable **Date:** Mar 31, 2024 08:15 UTC **Resolved** - This incident has been resolved. ## Finale Inventory automated integrations are paused **Date:** Mar 20, 2024 17:35 UTC **Resolved** - The incident is resolved, access to accounts is fully restored. ## Finale Inventory status history - [Link to Finale Inventory Status](https://status.finaleinventory.com)