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Finale Inventory Status - Incident History
Database outage
Date: Jun 29, 2026 21:51 UTC
Resolved - Integration tasks are fully online. This incident should be resolved.
Date: Jun 29, 2026 21:30 UTC
Update - We are continuing to monitor the database. Integration tasks are still coming online and database load appears to be back to normal.
Date: Jun 29, 2026 19:52 UTC
Monitoring - We have reverted all recently shipped code and have turned on integrations. Integrations will come online over the next two hours. We are continuing to monitor our database during that time.
Date: Jun 29, 2026 19:34 UTC
Identified - We have identified an issue affecting our primary database. We have been working to identify the cause and are working to return the application to a working state.
Scheduled database maintenance causing system-wide outage
Date: May 23, 2026 01:57 UTC
Resolved - The migration has completed. Integrations are coming online slowly over the next hour.
Date: May 23, 2026 00:49 UTC
Identified - We are starting a scheduled database maintenance period at 9pm Eastern which will last around 2 hours. The system will become unavailable for at least 15 minutes during this time.
Authentication failures
Date: Mar 30, 2026 15:39 UTC
Resolved - Login is resolved for all customers, in case of questions, please submit a ticket to our support team.
Date: Mar 30, 2026 14:40 UTC
Identified - We are aware of an authentication issue with the Descartes Global Authentication Portal that is preventing some customers from accessing the Finale Inventory application. These errors are intermittent, so, we suggest to keep trying to login until it succeeds.
Degraded integration performance
Date: Oct 20, 2025 21:52 UTC
Resolved - All systems appear to have returned to normal operation. Please reach out to support if you continue to experience disruptions with your account.
Date: Oct 20, 2025 18:39 UTC
Update - We have observed several delays in our job processing code...
We are still investigating, but are restarting customer accounts to mitigate this issue.
Date: Oct 20, 2025 17:56 UTC
Monitoring - We have re-enabled integrations and are not seeing errors. We will continue to monitor the system as it comes back online to full capacity.
Date: Oct 20, 2025 16:54 UTC
Identified - After restarting integrations, we are still seeing errors from... Integration tasks can be triggered manually.
Date: Oct 20, 2025 16:25 UTC
Monitoring - Amazon has provided an update that most services are recovering... We have restarted automatic integration tasks.
Date: Oct 20, 2025 14:40 UTC
Update - Most errors appear to be related to an ongoing incident from AWS... We will continue to monitor the incident at AWS.
Date: Oct 20, 2025 13:54 UTC
Identified - We are investigating issues affecting report generation... Our team is actively working to identify the cause and restore normal operation.
Temporary Pause in Integrations
Date: Oct 18, 2025 17:06 UTC
Resolved - This incident has been resolved.
Date: Oct 18, 2025 16:13 UTC
Monitoring - We have resumed the integration tasks and continue monitoring the system.
Etsy push stock is down
Date: Oct 1, 2025 01:53 UTC
Resolved - This incident has been resolved. It may take up to 24 hours to fully return to normal due to Etsy having Daily API rate limits.
Date: Sep 30, 2025 21:51 UTC
Identified - Currently testing a fix for the issue.
Billing page unavailable
Date: Aug 15, 2025 13:14 UTC
Resolved - This incident has been resolved.
Date: Aug 15, 2025 12:44 UTC
Identified - We are investigating an issue affecting the billing page. A fix is being worked on now - we hope to see billing back online within an hour.
Issue saving entities (orders, products, etc) due to library upgrade
Date: Jun 20, 2025 15:29 UTC
Resolved - This incident has been resolved.
Date: Jun 20, 2025 15:03 UTC
Monitoring - We have shipped out a fix... If you are continuing to have issues, please reach out to customer support.
Date: Jun 20, 2025 14:38 UTC
Identified - We are aware of an issue saving entities (orders, products)...
[Resolved] Shipment detail screen error
Date: Feb 23, 2025 21:01 UTC
Resolved - This incident has been resolved.
Date: Feb 23, 2025 20:56 UTC
Monitoring - We have reverted the offending code... We will be deploying a permanent fix within the next 15 minutes.
Site unavailable due to maintenance
Date: Feb 17, 2025 05:29 UTC
Resolved - This incident has been resolved.
Date: Feb 17, 2025 02:23 UTC
Update - All systems appear to have returned to normal.
We are currently experiencing an issue with our QuickBooks Online integration
Date: Jan 27, 2025 21:05 UTC
Resolved - This incident has been resolved.
Server unavailable
Date: Oct 15, 2024 13:15 UTC
Resolved - We have pushed fixes and restarted unhealthy servers, the access to accounts is fully restored.
Automated integration tasks paused for all customers
Date: Aug 14, 2024 01:48 UTC
Resolved - Automated integration tasks have been restarted.
Degraded email sending capabilities
Date: May 27, 2024 14:28 UTC
Resolved - This incident has been resolved.
Scheduled maintenance: Finale application unavailable
Date: May 26, 2024 09:04 UTC
Resolved - This scheduled maintenance has completed.
Investigating degraded performance
Date: May 13, 2024 14:36 UTC
Resolved - Access to the application is fully restored and degraded performance was resolved.
Site unavailable
Date: Mar 31, 2024 08:15 UTC
Resolved - This incident has been resolved.
Finale Inventory automated integrations are paused
Date: Mar 20, 2024 17:35 UTC
Resolved - The incident is resolved, access to accounts is fully restored.