Finale Inventory Incident History

Incident/307286372

Date: 2026-06-29 21:51 UTC
Status: Resolved
Integration tasks are fully online. This incident is resolved.

Updates:

• Jun 29, 21:30 UTC - Update: We are continuing to monitor the database. Integration tasks are still coming online, and database load appears to be back to normal.
• Jun 29, 19:52 UTC - Monitoring: We have reverted all recently shipped code and have turned on integrations. Integrations will come online in the next two hours.
• Jun 29, 19:34 UTC - Identified: We have identified an issue affecting our primary database.

Incident/302686202

Date: 2026-05-23 01:57 UTC
Status: Resolved
The migration has completed. Integrations are coming online slowly over the next hour.

Updates:

• May 23, 00:49 UTC - Identified: We are starting scheduled database maintenance which will last around 2 hours.

Incident/293757712

Date: 2026-03-30 15:39 UTC
Status: Resolved
Login issues are resolved for all customers.

Updates:

• Mar 30, 14:40 UTC - Identified: Authentication issue with the Descartes Global Authentication Portal.

Incident/268198272

Date: 2025-10-20 21:52 UTC
Status: Resolved
All systems are back to normal operation.

Updates:

• Oct 20, 18:39 UTC - Update: Observed delays in our job processing code.
• Oct 20, 16:54 UTC - Identified: We are experiencing errors from integration partners.

Incident/267988312

Date: 2025-10-18 17:06 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Oct 18, 16:13 UTC - Monitoring: Resumed integration tasks.

Incident/266024572

Date: 2025-10-01 01:53 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Sep 30, 21:51 UTC - Identified: Testing a fix for the issue.

Incident/261350482

Date: 2025-08-15 13:14 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Aug 15, 12:44 UTC - Identified: Investigating an issue affecting the billing page.

Incident/255463652

Date: 2025-06-20 15:29 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Jun 20, 14:38 UTC - Identified: Issue saving entities due to a library upgrade.

Incident/240373742

Date: 2025-02-17 05:29 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Feb 17, 02:08 UTC - Identified: Scheduled maintenance on our database is taking longer than expected.

Incident/230714412

Date: 2025-01-27 21:05 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Dec 4, 21:11 UTC - Monitoring: Issue with QuickBooks Online integration.

Incident/225528522

Date: 2024-10-15 13:15 UTC
Status: Resolved
This incident has been resolved.

Updates:

• Oct 15, 12:24 UTC - Investigating: Technical difficulties affecting backend services.

Incident/186333642023

Date: 2023-09-28 16:53 UTC
Status: Resolved
We have resolved the user interface errors.

Updates:

• Sep 28, 15:42 UTC - Investigating: Issues accessing some features in the user interface.

Incident/179241572023

Date: 2023-07-21 20:50 UTC
Status: Resolved
System access and automated integration tasks are normalized.